Privacy Policy

Advanced Living Limited operates the company email and IT network. 

The registered office is 25 Moorgate, London EC2R 6AY. 

The company is registered in England and Wales (company number 10789183)

Which personal information do we collect?

Personal information that you provide voluntarily:

· Contact information, such as your name, postal address, telephone number, mobile phone number, and email address;

· Details of your current property status, including whether it has been sold or if it is up for sale and whether you are in a chain;

· Where you have provided your feedback, we will record your opinions and the text that you have written;

· Details of your marketing preferences and whether you are happy to receive marketing communications via Email, Telephone, Post or Text Message;

There are generally no adverse effects for you if you choose not to provide your personal information. You will still be able to use our website. However, without some of this information, we may not be able to communicate with you and/or take certain actions that you request, for example because this personal information is required to respond to your enquiries.

Cookies and Personal Information that is collected automatically:

· A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website.

· When you visit our website, we may automatically collect standard internet and website log information and details of patterns about how website visitors behave. The information we collect includes information about your internet service provider, your operating system, browser type, domain name, the internet protocol (IP) address of your computer (or other electronic Internet-enabled device), your access times, the website that referred you to us, the web pages you request and the date and time of those requests. This may allow us to find out which parts of the website are popular or need changing. This is done in a way which does not identify any individual and we do not try to identify visitors to our website or to link this information with any personal information we collect.

· You can set your browser not to accept cookies and the website below tells you how to disable cookies from your browser. However, some of our website features may not function as a result.

For further information about cookies and how to disable them please go to the Information Commissioner's webpage on cookies: http://www.allaboutcookies.org/manage-cookies/. 

Which personal information do we collect?

The main way we collect your personal information is from you, when you provide it to us. This could be through our website or when speaking to one of our team members, either in person, via email or on the telephone. 

Why will we use your personal information?

The most common purpose for which we will use your information are; general communication and provide you with regular updates. 

Who will we share your personal information with?

We may disclose your information to our third party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf. Such third parties may include cloud services providers (such as hosting and email management), or other third parties who provide services to us. These include but are not limited to IT service providers, solicitors, auditors and any agents acting on your behalf. 

When we use third party service providers, we will retain control over and we will remain fully responsible for your personal data and we will use appropriate safeguards as required by applicable law to ensure the integrity and security of your personal data when engaging such service providers.

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and that:

· They have given their consent for their details to be passed to Advanced Living Ltd

· You will pass on a copy of this Privacy Policy to them.

Keeping your personal information safe. 

We will use technical and organisational measures to safeguard your personal information. 

How long will we keep your personal information?

Your personal information will be deleted when it is no longer reasonably required for the relevant purposes and we are not legally required or otherwise permitted to continue storing such information.

Your rights in relation to your personal information

Subject to certain legal conditions, you have the following rights in relation to the personal information that we hold about you.  These are:

· The right to request a copy of the information we hold about you;

· The right to correct any mistakes in your information;

· The right to erase certain information;

· The right to request a restriction of the processing of your information;

· The right to object to certain information and automated decisions being processed;

· The right to withdraw your consent to direct marketing;

· The right to transferring your personal information in a structured file (data portability).